Map the handoffs in a workflow.

Enter the steps of one workflow. Copy the worksheet and fill in the readiness conditions, responsible roles and return routes with the people doing the work.

For example: receive the request, check its details, approve it, schedule the work. Enter up to 20 steps. Copy your worksheet to keep it; the text stays on this page and is not sent to us.

Add a step to see the worksheet fields.

Check it against a recent handoff.

Compare a completed request with one that was returned or delayed. Ask what the receiver needed at each step and where missing information came from. Fill those details into the worksheet and remove fields your process does not need.

The worksheet does not save entries in browser storage.