Workflows, systems and reporting.

ResolveOps works on request routing, application connections and business reporting. We also review technology options and support delivery where acceptance or handover needs attention.

Workflows and approvals

Configure request forms, approval routing and handoffs in the tools your team already uses.

Follow recent requests from arrival to completion, including the decisions made outside the application.
Define the information, authority and return route required at each decision.
Configure the agreed forms, routing rules or work queues.

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Systems integration

Connect business applications or repair a transfer, including the rules for failed, repeated and corrected records.

Inspect the supported interfaces, permissions and records at both ends of the transfer.
Define field mappings, identifiers and rules for new records, updates and deletions where relevant.
Build or revise the connection and test duplicates, partial transfers and failures.

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Reconciliation record

Metric definitions with source fields, dates and eligibility rules.
A reconciliation method with a worked sample and unresolved items.
A record of adjustments, exceptions and who can approve definition changes.

Reporting and reconciliation

Find why reports disagree, trace calculations to source records and revise the reporting logic where needed.

Agree what the metric counts, its period and the treatment of adjustments.
Match source records and classify missing, duplicate, timing and calculation differences.
Investigate unexplained items with the people responsible for the records and definitions.

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System and options review

A view of the current systems and information flows.
An options note with tradeoffs, assumptions and unresolved questions.
Proposed ownership, access and support responsibilities.

Technology architecture

Review the applications you use and compare configuration, integration or replacement options.

Translate the proposed change into requirements, constraints and decisions.
Map the applications, records and interfaces involved.
Compare feasible options, including implementation work and ongoing support.

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Delivery handover

An intake or acceptance checklist suited to the change.
A work list with decision owners and dependencies.
The agreed handover notes, operating instructions or delivery review.

Delivery support for technology changes

Support a delivery team with intake requirements, acceptance checks and handover into operation.

Review the work list with the team and identify decisions blocking the next change.
Agree entry requirements, acceptance checks and responsibility for each dependency.
Coordinate the part of delivery named in the brief and prepare the required handover material.

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