ResolveOpsDelivery support for technology changes
Support a delivery team with intake requirements, acceptance checks and handover into operation.
Support for a defined part of delivery
ResolveOps can take on a defined part of a technology change alongside your delivery team. We can revise the work list, work through dependencies with other teams or prepare the checks needed for acceptance.
Handover preparation can begin while delivery is in progress. With the receiving team, we review its access needs and operating instructions, and record any decisions that must be resolved before it takes responsibility.
Work that needs attention before handover
- Work starts while requirements or dependencies are still unresolved.
- Requests compete for attention without an agreed priority or decision owner.
- A completed change returns to the team because acceptance was never defined.
- The receiving team has no usable instructions for operating or supporting it.
Alongside your delivery team
- Review the work list with the team and identify decisions blocking the next change.
- Agree entry requirements, acceptance checks and responsibility for each dependency.
- Coordinate the part of delivery named in the brief and prepare the required handover material.
- Check the revised arrangements during a working cycle and record outstanding decisions.
Acceptance and handover material
- An intake or acceptance checklist suited to the change.
- A work list with decision owners and dependencies.
- The agreed handover notes, operating instructions or delivery review.
- Open decisions assigned to the roles responsible for resolving them.
Decision rights
The brief names the responsibilities ResolveOps takes on. Product priorities, spending authority and supplier commitments remain with the people authorized by your organization.
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